GENERAL RULES
- The airline ticket is non-transferable.
- The airline ticket is non-refundable.
- Galápagos residents must present a valid residency ID card or residency certificate to access the preferential fare.
CHECK-IN
Check-in at the counter is mandatory. Passengers must present a valid official photo ID for check-in and the issuance of their Boarding Pass.
Passengers must present themselves at the check-in counter according to the following schedule:
- Isla Isabela and Isla San Cristóbal: 1 hour before the estimated flight departure time.
- Isla Baltra: 2 hours before the estimated flight departure time.
NO SHOW
The flight will close 20 minutes before the estimated departure time. After this time, the passenger will be considered a NO SHOW, will lose the right to board, and consequently forfeit the ticket.
CHANGES
Flight date changes may be made only by the reservation holder or a representative who provides the reservation's confidential information.
Such changes may incur additional costs due to fare differences and/or penalties and are subject to availability.
The penalty will depend on the conditions of the purchased fare.
CANCELLATIONS
If a passenger wishes to cancel their flight, the company does not issue refunds under any circumstances.
If a passenger does not show up for their flight, they lose the right to board, the ticket becomes void, and the reservation is canceled.
BAGGAGE POLICY
Due to aircraft weight restrictions, there may be occasions when a passenger’s baggage must be transported on the next scheduled flight to the same destination and must be collected at our offices.
Important:
- The baggage weight included in your reservation ticket refers to checked baggage and carry-on baggage.
- For passengers under the same reservation, baggage allowance may be combined, or additional baggage weight may be purchased as a group.
- Additional baggage weight may be purchased. If acquired at least 24 hours in advance, the cost is $1.50 per pound; after this time, the cost is $1.75 per pound.
- If a passenger wishes to transport a surfboard, the cost is $25, subject to space availability.
- All baggage is subject to security inspection.
- The company will not be held responsible for damages, breakage, or defects caused by operational reasons during transport.
FLIGHT DELAYS OR TOUR/FLIGHT CONNECTIONS
Schedules shown on tickets or publications, as well as stopovers, may be subject to change due to unforeseen operational circumstances, security issues, weather conditions, or other adverse situations.
If there are changes to a reservation, the airline will make every effort to inform the agency as soon as possible.
If, due to operational delays, a passenger misses connecting flights or scheduled tours, the company shall not be held responsible.
SPECIAL SERVICES
Transportation of Minors
- Children under 7 years old must travel accompanied by their father, mother, or a responsible adult over 18 years old.
- Children between 7 and 11 years old may travel alone after completing the unaccompanied minor form.
- Children between 11 and 17 years old may travel alone.
Transportation of Passengers with Special Medical Conditions
The company may require written authorization from the attending physician to approve boarding. In order to protect the health of the passenger or others during the flight, the company may deny boarding.